OptionBrains

Investor Charter

Vision and Mission Statements

Vision

Invest wisely with expertise & security.

Mission

Empower investors to make informed decisions by offering research-backed investment recommendations, enabling them to manage their portfolios effectively and achieve their financial goals with confidence.

Business Details

  • To publish research reports based on in-depth market analysis and research activities.
  • To provide an independent and objective perspective on securities.
  • To offer unbiased investment recommendations while disclosing any financial interests in the recommended securities.
  • To base research recommendations on publicly available information and well-documented market observations.
  • To conduct an annual audit to ensure compliance and transparency.

Services Provided

  • Client Onboarding: Ensuring a seamless onboarding process for investors.
  • Disclosure to Clients: Providing research reports and recommendations fairly and without discrimination.
  • Confidentiality: Maintaining strict confidentiality regarding research publications until they are made available in the public domain.

Grievance Redressal Mechanism

Investors facing any grievances or complaints should approach Option Brains Capital Pvt. Ltd. for resolution within 30 days.

If the grievance remains unresolved, investors may escalate the complaint to SEBI through the SCORES portal, SEBI's centralized web-based complaints redressal system.

Physical Complaints Address:

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex,
Bandra (E), Mumbai - 400 051.

Investor Responsibilities

Do's:

  • Always engage with SEBI-registered Research Analysts.
  • Verify the validity of the Research Analyst's registration certificate.
  • Check for the SEBI registration number of the Research Analyst.
  • Pay attention to disclosures in research reports before making investment decisions.
  • Make all payments to the Research Analyst only through banking channels and retain duly signed receipts.
  • Before investing in securities or public offerings, review the research recommendations provided.
  • Ask relevant questions and clarify doubts with the Research Analyst before acting on recommendations.
  • Report to SEBI if any Research Analyst promises assured or guaranteed returns.

Don'ts:

  • Do not provide funds to the Research Analyst for investment purposes.
  • Do not fall for misleading advertisements, market rumors, or unsolicited tips.
  • Avoid getting influenced by limited-period discounts, incentives, gifts, or any promotional offers.
  • Do not share trading or demat account login credentials and passwords with the Research Analyst.

Company Details

Company Name: Option Brains Capital Private Limited

Registration No.: INH000020174

E-mail: [email protected]

Address: Office No 306, 3rd floor, Regency Landmark Building, Ulhasnagar, Thane, Maharashtra, 421002

Contact Person: Sahil Balani

Option Brains Capital Pvt. Ltd. is committed to ethical and transparent investment research practices, ensuring investor protection and financial growth.

Grievance Policy

Our commitment to resolving your concerns promptly and fairly

Overview

OptionBrains is committed to providing excellent service to all our clients. However, we understand that there may be occasions when you feel that we have not met your expectations. This Grievance Policy outlines our process for handling complaints and ensuring fair resolution.

As a SEBI registered Research Analyst (INH000013925), we follow all regulatory guidelines for grievance redressal and maintain transparency in our complaint handling process.

Types of Grievances We Handle

  • Service quality issues
  • Research report concerns
  • Billing and payment disputes
  • Platform technical issues
  • Advisory service complaints
  • Data privacy concerns
  • Regulatory compliance issues

Grievance Redressal Process

Step 1: Initial Contact

Contact our customer support team through phone, email, or our complaint portal. We aim to resolve most issues at this level within 24-48 hours.

Step 2: Formal Complaint

If your issue is not resolved, you can file a formal complaint. We will acknowledge receipt within 24 hours and provide a complaint reference number.

Step 3: Investigation

Our compliance team will investigate your complaint thoroughly. We aim to resolve complaints within 7-15 working days depending on complexity.

Step 4: Resolution

We will communicate our findings and resolution to you in writing. If you're not satisfied, you can escalate to our Compliance Officer.

Compliance Officer

Name: Sahil Balani

Phone: +91 7575836969

Email: [email protected]

External Grievance Redressal

If you are not satisfied with our resolution, you can approach the following external authorities:

SEBI Complaints Redress System (SCORES)

You can file complaints against SEBI registered entities through the SCORES portal.

Visit SCORES Portal

SEBI Office

Securities and Exchange Board of India
Plot No. C4-A, 'G' Block, Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Email: [email protected]