Grievance Policy
Our commitment to resolving your concerns promptly and fairly
Overview
OptionBrains is committed to providing excellent service to all our clients. However, we understand that there may be occasions when you feel that we have not met your expectations. This Grievance Policy outlines our process for handling complaints and ensuring fair resolution.
As a SEBI registered Research Analyst (INH000013925), we follow all regulatory guidelines for grievance redressal and maintain transparency in our complaint handling process.
Types of Grievances We Handle
- •Service quality issues
- •Research report concerns
- •Billing and payment disputes
- •Platform technical issues
- •Advisory service complaints
- •Data privacy concerns
- •Regulatory compliance issues
Grievance Redressal Process
Step 1: Initial Contact
Contact our customer support team through phone, email, or our complaint portal. We aim to resolve most issues at this level within 24-48 hours.
Step 2: Formal Complaint
If your issue is not resolved, you can file a formal complaint. We will acknowledge receipt within 24 hours and provide a complaint reference number.
Step 3: Investigation
Our compliance team will investigate your complaint thoroughly. We aim to resolve complaints within 7-15 working days depending on complexity.
Step 4: Resolution
We will communicate our findings and resolution to you in writing. If you're not satisfied, you can escalate to our Compliance Officer.
File a Complaint
Submit your complaint through our formal process
Use our structured complaint form for proper tracking and faster resolution.
Compliance Officer
Direct contact for escalated complaints
External Grievance Redressal
If you are not satisfied with our resolution, you can approach the following external authorities:
SEBI Complaints Redress System (SCORES)
You can file complaints against SEBI registered entities through the SCORES portal.
Visit SCORES PortalSEBI Office
Securities and Exchange Board of India
Plot No. C4-A, 'G' Block, Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Email: [email protected]