Complaints
Total Complaints
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Total Resolved
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Total Clients Served
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Complaints % of Client Base
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Monthly Complaints Overview
| Received From | Pending at End of Last Month | Received | Resolved | Total Pending | Pending > 3 Months | Average Resolution Time (Days) |
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Monthly Complaint Resolution Trend
| Month | Carried Forward | Received | Resolved | Pending |
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Annual Complaint Resolution Trend
| Year | Carried Forward | Received | Resolved | Pending |
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Lodge a Complaint
Complaint Resolution Process
At Option Brains, we take all complaints seriously and have established a systematic process for handling and resolving them. Our complaint resolution process includes:
- Immediate acknowledgment of receipt of complaint
- Assignment to appropriate department for investigation
- Thorough review and analysis of the complaint
- Timely communication with the complainant
- Implementation of resolution measures
- Follow-up to ensure satisfaction
- Documentation of resolution process
For any complaints or grievances, please contact our Grievance Officer at [email protected].